Backer Frequently Asked Questions
Where's my stuff?
For updates on perk fulfillment, please see our schedule. Many of the items that were available on our Indiegogo campaign will have very different fulfillment dates.
When is the film coming out?
We expect the documentary to be completed at some point in 2018. Please see the fulfillment schedule for updated information.
I'm going to be moving soon, can I update my shipping address?
Yes, at any time, you can update your contact and shipping information via BackerKit.
I never received my survey, what do I do?
Please check your spam folder. If you still don't find it, you can visit ds9doc.backerkit.com and enter the email you used when making a contribution on Indiegogo. Your survey will then be resent.
However, please note that the cutoff to make changes to your perk level was April 18th 2017. You may however continue to update your contact information and shipping address.
I missed the campaign, is there any way to still get a perk?
Many of the perks, such as the t-shirts and pin sets, were made exclusively for our campaign and are no longer available. There are however some select items that can still be purchased from our store.
I need to update my contact information, but I don't remember what email address I used.
Please contact the BackerKit customer support here.
I have a question not listed.
If you have a question that is not answered here, please contact us here.